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Frequently Asked Questions

Straight answers to the questions we’re asked most. Can’t see yours? Call us — we’ll give you a straight answer too.

20 Years’ Experience£5m Public Liability Insurance10-Strong Local TeamFree No-Obligation Quotes
How much experience does Roof Care of London have?

We’ve been roofing across London for 20 years. The company is led by James Smith and run by a 10-strong team of experienced roofers, so jobs are never handed to subcontractors you’ve never met.

Are you insured?

Yes — we carry £5 million public liability insurance, and we’re happy to show you the certificate before work starts.

Which areas do you cover?

South West and Central London: Wimbledon, Streatham, Wandsworth, Balham, Battersea, Dulwich, Lewisham, Clapham, Putney, Fulham, Chelsea, Kensington, Knightsbridge, Mayfair, Westminster, Paddington, Camden, Kilburn, Chiswick, Hammersmith, Vauxhall, Southwark and Brixton — and if you’re just outside those, call us anyway.

Do you charge for quotes or surveys?

No. Surveys and written quotations are always free and without obligation, whether it’s a single slipped tile or a complete re-roof.

What roofing services do you offer?

Everything: new roofs, roof repairs, pitched and flat roofing, full re-roofs, leadwork and flashings, chimney repairs, fascias, soffits and guttering, external painting and rendering, and brickwork including garden walls. No job too big, no job too small.

How quickly can you attend a leak?

For urgent leaks we prioritise making the roof safe — usually within days. The permanent repair is then scheduled as soon as materials and weather allow.

How long does a full re-roof take?

A typical London terraced house takes one to two weeks including scaffolding up and down. We’ll give you an honest programme with your quote, and the house stays weathertight throughout.

Which flat roof system should I choose?

EPDM rubber for large simple roofs and the longest maintenance-free life; GRP fibreglass for complex shapes or roofs with foot traffic; high-performance felt where budget is the priority. We’ll recommend honestly for your specific roof.

Do you work on listed buildings and in conservation areas?

Yes — much of our patch (Kensington, Chelsea, Westminster, Mayfair) is conservation territory. We work in natural slate, clay tile and traditional leadwork, and we’ll flag any consents you need before work starts.

Will you handle scaffolding and permits?

Yes. Scaffolding, skips and any parking suspensions or licences are arranged by us and included in your written quote.

Do you guarantee your work?

Yes — workmanship is guaranteed, and the flat roofing systems we install carry manufacturer-backed guarantees on top when installed to specification, which is how we install them.

Where can I read your reviews?

On Checkatrade (11 reviews) and MyBuilder (4 reviews) — links are on our reviews page — plus the Google reviews featured on our homepage.

Need a roofer you can rely on?

Free survey, fixed written quote, and a team that turns up. Call, WhatsApp or send us a message.

Call 020 7043 3772Request a quote